Refund policy

Returns and refunds

Every Earth That Day print is drawn and printed for one person, from one date and one place. Because each print is made to order and personalised, we cannot resell it, so we do not accept returns or exchanges for a change of mind.

We do want you to be happy with what arrives. Here is how we handle each situation.

If it arrives damaged, faulty, or is not what you ordered

We replace it free, or refund you in full — your choice. Email support@earththatday.com within 30 days of delivery with your order number and a photo of the print and the packaging. There is no need to send the original back.

If we made a mistake on the print

If the name, date, place or title on the print does not match what you entered, that is our error and we reprint it free. Our staff work through every order from start to finish before it goes to print.

If there was a mistake in what was entered

We print names, dates and places exactly as typed, in capitals, and we ask you to confirm them on screen before the order is placed. If a name was misspelled or the wrong date entered, the print is correct as ordered, so it is not covered above. Email us anyway — we will reprint it at our cost plus shipping, because we would rather you had the right one.

Cancelling or changing an order

Nothing is printed the moment you order: the print is drawn first and checked by us. Email support@earththatday.com as soon as you can. If it has not gone to print we will change or cancel it and refund you in full. Once it is with the printer we cannot stop it.

Digital copies

A digital copy is a file, so it cannot be returned once sent. If the file will not open, or is not the day you ordered, tell us and we will fix it.

Refunds

Approved refunds go back to the original payment method within 5 to 10 business days, depending on your bank.

Contact

Earth That Day, 30 N Gould St, Sheridan WY 82801, United States · support@earththatday.com